By UN Journal Lee Kap-soo
The following article was contributed by the Embassy of Uzbekistan in Seoul to the UN Journal for publication. –Ed.
Today, Uzbekistan is demonstrating positive progress in the field of public service reform. Initiatives focused on digitalization, transparency, and professionalism are contributing to the overall improvement in the quality of civil service delivery. It is no coincidence that the United Nations Public Service Forum 2025 will be held in Uzbekistan from June 23 to 25. Beyond its primary mission, the forum will also serve as a platform to present Uzbekistan’s achievements and ongoing efforts in public administration, e-government, and digital transformation to the international community—an important milestone for the sovereign nation under the leadership of President Shavkat Mirziyoyev.
Observations show that since 2017, Uzbekistan has undertaken large-scale reforms aimed at modernizing and digitalizing the public service system. Public Service Centers (PSCs) have been established, and the “one-stop shop” principle has been introduced. By 2023, more than 13.2 million services had been delivered through these centers. Mobile public services were launched to serve citizens living in remote and rural areas.
Uzbekistan’s journey in digitalizing public services can be divided into three key phases:
Initial Phase (2017–2018):
In 2017, the legal and institutional foundations for digital public services were established. The Unified Interactive Public Services Portal (my.gov.uz) was launched, and the “E-Government” concept was adopted. Services that were previously offered only in paper format became available online.
Development Phase (2019–2022):
In 2019, the Law “On E-Government” was adopted. The MyGov mobile app was developed, and electronic document circulation and digital signature systems were widely implemented. Many services were integrated, making access through PSCs more convenient for citizens.
Innovative Phase (2023–2025):
With the launch of the Digital Uzbekistan 2030 program in 2023, digitalization efforts entered a new stage. Solutions such as MyID, E-Imzo, the Unified Registry of Public Services, and service confirmation via QR codes have been widely adopted. Services have been integrated via APIs with various applications and web platforms. User-friendly features like personal accounts, notifications, and online tracking were introduced.
Over the years, significant investments have been attracted to enhance the country’s ICT systems and digital infrastructure. As a result, by 2024, the number of users of public services reached 10.3 million.
Moreover, Uzbekistan has implemented a fully digital civil service management system. The State Agency for Civil Service Development under the President of the Republic of Uzbekistan introduced a unified electronic HR platform — HRM.ARGOS.UZ, which automatically forms the quantitative and qualitative composition of the civil service workforce. Thanks to this system, HR departments have been able to reallocate up to 40% of their workload toward employee development.
Additional platforms include:
The Unified Interactive Public Services Portal – my.gov.uz
Unified identification system – id.egov.uz
Civil servant assessment module – test.argos.uz
Open portal for civil service vacancies – vacancy.argos.uz
Civil servants’ professional development portal – ilm.argos.uz
E-platform for evaluating leadership effectiveness – samaradorlik.argos.uz
Business trip management system – xs.argos.uz
Uzbekistan’s achievements in digitalization deserve only the highest praise. As part of the UN Forum, the “IT Potential of Uzbekistan” exhibition will highlight the country’s remarkable progress in this sphere. Additionally, the Forum—through high-level plenary sessions, practice-based workshops, and national case presentations—will provide an opportunity to showcase Uzbekistan’s experience on a global platform.
Hosting this major event in the city of Samarkand stands as a clear testament to Uzbekistan’s growing international reputation. At the same time, the country’s digital reforms will be presented as a leading example in Central Asia.
We view the selection of Samarkand as the host city as a reflection of the international community’s trust in Uzbekistan’s efforts to modernize public administration in an open, inclusive, and innovative manner. We are ready to support this process, deepen cooperation, and strengthen the friendly relations between our nations.
